Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. invalid adjustment received - req. Chargeback fees make up a big chunk of the total costs, so we’re going to take a. The shorthand device is “Chargeback Authorization. If the customer’s story matches. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,A TC40 data claim occurs when a customer makes a fraud claim against a merchant. Identify issues within 24 hours of a cardholder dispute, rather than waiting. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. It is associated with a chargeback. Additionally, Amex uses a fifth "Miscellaneous" category. 0: Changed report name from Downloadable Dispute Report to Case Report. For example, Mastercard has a code which indicates a ‘consumer dispute. 6. This list was generated 5/4/2022. Transaction unauthorized make up 30% of all. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Fine Period - month 2 or 3. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. Clerical Try Shopify free for 3 days, no credit card required. Unauthorized returns (R05, R07, R10, R29, R51): 0. 144. The third digit indicates the specific reason within that category. Region. For those facing a lower chargeback volume, however, alerts might not provide a positive ROI. Offer shipment and delivery tracking. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRUpdated August 23, 2023. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. A reason code or a chargeback reason code is a string of symbols (numbers and letters). Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. Dispute Category. 3. Investigate suspicious orders. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. UA01 Fraud – Card Present Transaction. Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds:. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. Once you know why a chargeback happened, you can start building a case to address the claims that were made. A chargeback happens when a customer requests for a transaction to be reversed. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). 4 Funding Process. many chargeback reason codes that exist today. Reason Code Reason Code North-America Reason Description; 4540: F29: Card Not Present (fraud). 5 Visa will also place new rules to effectively target Rules. American Express . These are all the known American Express chargeback codes. 4. Valid Values/Format: 22 - First Chargeback Handling Fee. Additionally, Amex uses a fifth "Miscellaneous" category. Reason codes differ by card brand (Visa, Mastercard); a complete list can be found here. This chargeback occurs when merchants do not adequately provide currency information. Authenticating users and providing a quality customer experience are vital to prevent fraud and chargeback abuse. Time to respond: 20 days from date of chargeback. Card Member received written acknowledgement from the Merchant for a Credit, but the Credit has not been applied to the Card Member’s Account. 08. For example, American Express has more than a dozen retrieval request reason codes while Discover only has four. In fact, the total costs of chargebacks exceed $30 billion per year, which is more than the revenue of many Fortune 500 companies, like McDonald’s and Netflix. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. Message. Values are: Blank: Use the draft G/L date. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. Reason Codes Category 4: Processing Errors. Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. Chargeback. Chargeback time limits vary depending on the reason for the dispute. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. FAQ: What is Chargeback Representment?. In most cases, the bank chooses a course of action based on information the cardholder provides. 4860 Credit Not Processed. Values are: Blank: Use the receipt G/L date. However, it is important to note that this reason code is based on the reason given by the customer to their bank. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. 7 downloads 2 Views 352KB Size. Your actions in response to such a chargeback will be determined by the particular circumstances, the most typical of which are described in the table below: If: Then: The transaction was cancelled and credit issued. 146. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. In the case of friendly fraud, that reason could be completely invalid and. Fight; Prevent; Recover; Predict; Success Story; Resources. Identifying the. Issued the credit but did not deposit it with its processing bank in time for it to appear on the. This return reason code may only be used to return XCK entries. The good news for those using Shopify Payments, the hundreds of reason codes and buckets them into eight. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. Chargeback. Collect Compelling Evidence. Chargeback 101: Credit Card Chargebacks Explained | Square What Is a Contactless Payment? Jan 05, 2023 — 3 min read Dec 15, 2021 — 3 min read Dec 27,. Reason code 13. 103. Technical. Attempted to process transactions fraudulently. 141. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. 1 = EMV-Liability Shift counterfeit. GraphQL Docs & Tools. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective;. 2 for Visa and Reason Code 4850 for Mastercard). P03 – Credit Processed as Charge. Discover is a credit card network and an issuing bank—just like American Express. When one cardholder initiates a dispute with their issuing bank, a. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Category. Code description a01 charge exceeds authorization. Shopify Payments Chargeback Reason Code #5: Product Not Delivered. For instance, if the customer claims unauthorized purchase, your letter should cite evidence, such as an IP address matching previous purchases, to support. P05 – Incorrect Charge Amount. 4: Fraud—Card-Absent Environment. 4846. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. 9808 info@chargebacks911. Use order validation and prevention alerts. Specifically, these updates only pertain to transactions that are charged back after Oct. 3. The charge submitted represents an amount in excess of the approval code received. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. ” One might almost please the chargeback a technicality, how this only exists when one merchant explicitly agrees to take liability for a dispute and accept a chargeback. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. During this process, the representative of the institution examines the reasons’ list. If you believe you have received an ACH return in error, you can contact your bank. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). Reason codes are important to help merchants address recurring. EMV Liability Shift Counterfeit Fraud. Your first step is to identify the chargeback reason code, which is a kind of shorthand that indicates why the transaction is being disputed. Other Fraud—Card Absent Environment. Friendly fraud. 2=1020 etc. There are a number of chargeback reason codes that are dedicated specifically to transaction errors. Chargeback Reason Codes Card Type DISCOVER DISCOVER DISCOVER Reason Code 4502 4534 4540 DISCOVER 4541 DISCOVER 4550 DISCOVER 4553 DISCOVER DIS. For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA. It is subject to change and may not include every currently known dispute reason code. Chargebacks. Spot these types of chargebacks using. This will be referenced in the chargeback notice you received. This reason code is used when the cardholder claims that their card was used fraudulently without their permission. Support; Login. MasterCard chargeback reason code 4540. Processing Error. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. US $10,000. September 2011: 5. Reason code 83 represents a chargeback categorized as. These codes are broken down into five different category. Specify the invoice date and net due date to assign to chargebacks. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. What Are the Time Limits for Mastercard Chargeback Arbitration? Starting from the date the chargeback representment was filed, issuing banks have 45 calendar days to file a pre-arbitration. ” One might nearest consider this chargeback a technicality, as it only exists wenn the merchant explicitly agrees to take liability for a dispute also approve a chargeback. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableAny of those things could easily result in a recurring billing chargeback ( Reason Code 13. Here are the two possible scenarios: 1. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible VISA 30 Services Not Provided or. 75 for every $1. 2. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. customer charged, did not rec goods/srvcs. Either the acquiring or issuing bank could initiate the. Chargeback reason codes have changed. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. Each card. 145. chargeback of credit with receipt. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. This authoritative guide includes the chargeback reason key from each from the four major card netz. By entering your email, you agree to receive marketing emails from Shopify. You can learn more about each one by visiting the Mastercard Chargeback Guide. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. Not only that, but a higher win rate may incentivize banks to conduct greater due diligence before filing a chargeback in the future. 4512:prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. 3 DUE DATE The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. A02: No Valid Authorization. High Level Visa Chargeback Dispute Flow. Learn about the different chargeback reason codes and what they mean. 1 EMV Liability Shift 10. It’s even more frustrating if you don’t understand what the chargeback code means. 1. MASTERCARD Reason Code Description 01 Requested Transaction Data Not Received 02 Requested\Required information illegible or missing 07 Warning Bulletin File 08 Requested\Required authorization not obtained 12 Account number not on file 31 Transaction amount differs 34 Duplicate Processing P01 – Unassigned Card Number. S. There are several types of chargeback reason codes that can be used, including the following: 1. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. American. As we touched on earlier, chargebacks can happen due to technical errors. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. P22 – Non-Matching Card Number. Fraud. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible. But friendly fraud is much more ambiguous. 105. Terms and conditions. Shopify Payments Chargeback Reason Code #5: Product Not Delivered. To avoid this, issuers can identify their chip cards using the Service Code field with a first byte value of 2 or 6. Visa recently shortened chargeback time limits from 45 days to 30. M01: Chargeback Authorization: M04: Deal Direct: M10: Vehicle Rental—Capital Damages. 1. 3. The shorthand description is “Chargeback Authorization. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). invalid merchandise cred chargeback req. All chargebacks start with a customer making a purchase in person, in an app, or online. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. Here are some chargeback reason codes by card type. 4 Fraud – Card-Absent Environment. . Updated the following columns - card type, response due date. U Express chargeback reason id M01 falls under the “Inquiry/Miscellaneous” category. P08 – Duplicate Charge. For perspective, the next highest. In this case, the customer files for the pre-compliance chargeback (aka reason code 98). At Visa they used to receive reason code 98. A chargeback happens when a customer requests for a transaction to be. Yes. Other Ineligible Transactions Under Reason Code 62, Condition 2 . Include any terms relevant to the transaction, including return, cancellation and. The chargeback transfers funds from the acquirer to the issuer. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. Check with the issuing banks to determine what time limits may apply to you. What is Visa chargeback reason code 13. Chargeback Reason Code 30 - Services Not Provided or Merchandise Not Received The chargeback time limit is calculated based on one of the following: 120 calendar days after the transaction processing date 120 calendar days after the last date the cardholder expected to receive the goods or services (not to exceed 540 days of the transaction. Ready to see MidMetrics™ in action. For more information on these and other updates, check out our complete chargeback reason. The aim of CE 3. M01: Merchant Accepted Chargeback-Miscellaneous: Amex: M04: Visa chargeback reason codes . Added the following fields - Store ID, Credit Card Chargeback Reason Code. Based on the information provided, Paymentology will investigate the transaction being disputed. The main chargeback reasons look like this: Malicious fraud. The chargeback reverses a money transfer from the consumer's bank account, line of credit, or credit card. invalid merchandise cred chargeback req. P01 Unassigned Card Number; P03 Credit Processed as Charge; P04 Charge Processed as. These codes explain the reason why the chargeback was filed, and the reason the chargeback was approved. M01 - Chargeback Authorization. Category. Click below to request a free demonstration, and we’ll create a customized report showing exactly how much ROI you can expect. 3 falls under the “Consumer Disputes” category. 141. compliance process depending on whether a chargeback right exists. Never swipe a card back and forth or at an angle, as it may cause the reader to misread the stripe. This return reason code may only be used to return XCK entries. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. the requested documentation, your account will be debited. Visa Chargeback Reason Codes. Most commonly the payer is a consumer. By understanding the reason behind the chargeback, you can gather the necessary evidence to support your case effectively. United States. Paymentology will submit the chargeback using the appropriate chargeback reason code. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. Chargeback Reason Codes Visa. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. A well-structured rebuttal letter should address the chargeback reason code, clearly explaining why the cardholder's dispute is not legitimate and why the funds should be returned to you. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. Reason code 83 represents a chargeback categorized as. Reason Code 12. That suggests that in the times when merchants. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. In most cases, though, cardholders have 120 days after the original purchase date to dispute the charge. What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. Visa chargeback reason code 75 is filed as an honest mistake. P01 Unassigned Card Number; P03 Credit Processed as Charge; P04 Charge Processed as Credit; P05 Incorrect Charge Amount; P07 Late Submission; P08 Duplicate Charge; P22 Non-Matching Card Number; P23 Currency Discrepancy; Discover chargeback codes A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. Survey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. And shorthand description is “Chargeback Authorization. chargeback management with an easy to use online system. The way you manage chargebacks depends on your account setup. American Express Chargebacks / Disputes. P05 – Incorrect Charge Amount. List and additional information about all reason codes by card brand. 1: Services not provided or merchandise not received: VCR Dispute Reason Code 13. 201. Chargeback /Dispute; Merchant Response. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. School Yeshiva University; Course Title BUS MISC; Uploaded By KidGorilla7385. Chargeback Reason Code. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. Each bank card network has its owner list of reason codes banks must prefer from. . 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. Region Only) 4855 Goods or Services Not Provided. chargeback of credit with receipt. It can range from 60 to 120 days from the billing date. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. The following is a full list of Chargeback Reason Codes for the card schemes that Zai supports. The merchant authorizes Amex to process a chargeback for the transaction in question. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. Fight; Prevent;. It gets worse. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. What is American Expedite chargeback reason code M01? American Express chargeback reason code M01 falls under the “Inquiry/Miscellaneous” category. 1: Use the corresponding dates from the invoice. paper processing and mailing costs. , Visa uses a two-digit code; Mastercard uses a four-digit code. The cardholder claims they were charged multiple times for a single transaction. P07 – Late. Understand the reason for the chargeback. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR Updated August 23, 2023. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. Vantage House2. 5158. 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. Chargeback prevention alerts require you to monitor and respond to notifications within a short time frame, usually 24 to 72 hours. EMV has been a mostly global standard since 2004. First Chargeback failed: Reason Code 4837 not allowed under “issuer auths, they own” chargeback rules: 100001: 400: INVALID_REQUEST: First Chargeback failed: Reason Code 4863 not allowed for authorized CAT transactions: 100001: 400: INVALID_REQUEST: First Chargeback failed: Reason Code 4863 not allowed for. A “No Authorization” code chargeback can also be the. M01 Chargeback Authorization. American Express Chargeback Reason Codes. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). Chargebacks are a major threat to businesses big and small. FR4 Immediate Chargeback Program. 3: Goods or services were not received: C08: RG: 4855: 13. Written over Chargeback Gurus. Improve the customer experience by resolving issues quickly. 6. Identifying the chargeback. Specify the invoice date and net due date that you want the system to assign to chargebacks. Chargebacks were introduced as a form of consumer protection against. Discover Chargeback Reason Codes Explained. But, merchants should be aware that, eventually, everyone will be required to use the new designations. The CB Reason represents the default reason for marking the transaction as a chargeback, but this default value can be changed. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableThing is African Reveal chargeback reason code M01? U Express chargeback reason id M01 falls under the “Inquiry/Miscellaneous” category. Importance of Chargeback Reason Codes CODE: DESCRIPTION: A01: Charge Amount Exceeds Authorization Amount. FR6 Partial Immediate Chargeback Program. A reason code is how banks categorize the reason for a chargeback. chargeback of credit without receipt. 4 Ways to Fight Chargebacks: Gather compelling evidence. Each card issuer follows their own standards for defining reason type, code and its format. If you get a chargeback,. Chargeback reason codes. The number of in-person fraud attacks attempted in the UK has dropped by 69% since 2004. Here are some chargeback reason codes by card type. MASTERCARD. Change of Chargeback Reason to an Authorization-related Chargeback Replace ‘Change of Reason within the Cardholder Dispute Chargeback’ with this section. Accessed October 31, 2022. Q. The issuing bank initiates the first chargeback on behalf of the cardholder by sending a chargeback notification to Adyen stating the dispute reason. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. Stop order fulfillment so cost of goods isn’t lost. Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes. Amazon Pay will send you a notification email when you get a chargeback, which will include details such as the order number and reason code. These chargebacks will show up under reason codes that will, on first glance, appear legitimate. compliance process depending on whether a chargeback right exists. 144. 145. Chargeback Reversal Expired: OP1: One Point Reason Code: CODE DESCRIPTION; A02: Authorization Processing Errors: A06: Unissued. Protect stored cardholder data. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. Why did I get a chargeback with AmEx reason code M01? How can I prevent this dispute in the future? Can I fight this chargeback? Learn more from Midigator!Reason Code M01 : Chargeback Authorization ↩ Back to Directory Dispute Card Issuer American Express Reason Code M01 Category Inquiry Claim American Express sent a. 2 EMV Liability Shift. Many subscription payment disputes are made under code 13. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. This definitive guide comes that chargeback reason codes from jeder of of four majority card networks. Chargeback Reason Codes by Mesh - 2023 Guide. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. Time Frames by Chargeback Type and Reason Code The Time Frame charts in this guide indicate the reason codes, allowable time frames for chargeback processing. If you leave this processing. Click “add filter”. TC40 data is used to inform banks and card networks when a merchant has an outstanding fraud. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. This provided a number of insights into the typical. deposit not. Not recognizing your billing descriptor on a statement. Identifying the chargeback. ️ Provide a better customer experience. Mastercard Chargeback Reason Code 70: Chip Liability Shift. A chargeback reason code is just what it sounds like: A code indicating the reason a charge was disputed and a chargeback occurred. The new codes, which can be found in our reason code guide, start with a two-digit number indicating which of Visa's four dispute categories it falls into: 10 — Fraud; 11 — Authorization; 12 — Processing Errors; 13 — Consumer Disputes; The Visa Claims. Duplicate Processing - 81Some Mastercard reason codes (4808, 4870, and 4871) proceed directly to arbitration if the issuer does not accept the merchant's representment. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. Once filed, the merchant generally has 20 days to respond. For example, 10. The notifications can help merchants stop chargebacks before they count against them.